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Client Advocate

The mission of Evergreen Christian Outreach (EChO) is to assist people in our community with their basic and urgent needs and to help them realize their potential on a path to self-sufficiency. EChO’s services are designed to assist community members who are facing personal or economic adversity by providing a range of wrap-around services tailored to the specific needs of individuals and families.  EChO’s programs include the Food Pantry, Client Services, Job Center, Evergreen Shelter and the EChO ReSale Shop.  EChO serves a diverse population primarily consisting of residents of the unincorporated mountain areas of Jefferson and Clear Creek counties. 

 

We are currently seeking a Client Advocate for the EChO Client Services Department. This position reports to the Client Services Manager.  The Client Advocate role is to provide intake and comprehensive wrap-around case management services to address the immediate and long-term needs of EChO clients. 

 

Client Advocate Essential Duties/Responsibilities:

Intake

Case management/service planning and navigation, counseling, advocacy, housing advocacy, goal setting

Process financial assistance requests including: Energy Outreach Colorado, SNAP, rent/mortgage assistance etc.

Coordination of Salvation Army voucher program

Maintain information on current community resources

Collaborate with community and governmental resources 

Work as a part of a collaborative team, collaborate with internal program areas, food pantry, job program, Resale Shop, shelter

Attend meetings with collaborative community partners

Maintain client computerized database records 

Maintain strict client confidentiality

Participate in ongoing professional development

Attend team and staff meetings

Participate in regular supervisory sessions

Participate in off-site agency events

Perform other duties as assigned

Participate in Agency committees

 

 

Job Qualifications:

Empathetic, supportive and dedicated to helping others

Strong conflict resolution skills

Strong written and verbal communication skills

Strong interpersonal skills; ability to develop and maintain positive and professional relationships with colleagues, volunteers, clients, community leaders, policy makers and others

Excellent time management skills; self-directed, organized, able to prioritize

Comfortable in a fast-paced environment 

Able to manage shifting priorities remaining flexible and able to adapt to changing circumstances

Motivated to take on additional community involvement projects and solve problems

Ability to work as a part of a team

Ability and willingness to accept supervision, feedback and adapt accordingly

Understand and agree to follow all policies, procedures and protocols as set forth by EChO

 

Education/Work Experience:

Master’s degree in Social Work or related field preferred

Bachelor’s degree in social work, psychology, sociology or human services 

Experience working in the non-profit sector and previous case management experience preferred

Knowledge of community resources helpful

Proficient computer skills including Microsoft Word, Powerpoint, Excel, Google Docs, Google Sheets, ability to learn EChO database 

 

Work Environment/Physical Activities:

Fast paced and sometimes stressful work environment

Ability to sit at a desk and work on a computer

Smoke free, drug and alcohol free environment

Pre-employment Criminal Background Check

 

EChO provides a competitive salary and benefits package, including vacation, sick and personal leave.  Salary: Starting pay for this 32 hours a week non-exempt position is $33,800 per year. Due to the value the Advocate brings to the team, much of this role needs to be performed at the EChO office in Evergreen with limited remote work. 

 

Send cover letter and resume to: amy@evergreenchristianoutreach.org

 

 

 

 

 

  • 2017 NPO of the Year Evergreen Chamber
    2017 NPO of the Year Evergreen Chamber
  • Households Served
    Households Served
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